Tagged with ‘Service’

Service

SaaS for us is the perfect mix of the two areas we care most about, building great products and giving amazing service

Service

Surprising simplicity via our Message Wall

I must admit when a client came to us asking for an Intranet Message Wall feature, I didn't get it at all.  

Frankly I was quite lost as to the reason for the idea, Jamie Garret pushed and pushed and we built it, but I still didn't get the purpose and I just let it run its course through the delivery pipeline and suddenly it was live.

We eat our own dog food so this meant it went live internally on 42 (our intranet name) as well, to very little fanfare of note.  

Surprising simplicity via our Message Wall

I must admit when a client came to us asking for an Intranet Message Wall feature, I didn't get it at all.  

Frankly I was quite lost as to the reason for the idea, Jamie Garret pushed and pushed and we built it, but I still didn't get the purpose and I just let it run its course through the delivery pipeline and suddenly it was live.

We eat our own dog food so this meant it went live internally on 42 (our intranet name) as well, to very little fanfare of note.  

What a good intranet provider delivers

Today I was discussing what are the key things that a good Intranet provider (SaaS or old school) delivers for clients and here are the 5 key areas we believe are critical.

Engaged

Great providers will be completely engaged in all the areas they are needed in, they have a great understanding of not only the systems but the environment within with the client is working in.  They will spend time getting to deeply understand the organisation, its people and its challenges as well as its ambitions.

What a good intranet provider delivers

Today I was discussing what are the key things that a good Intranet provider (SaaS or old school) delivers for clients and here are the 5 key areas we believe are critical.

Engaged

Great providers will be completely engaged in all the areas they are needed in, they have a great understanding of not only the systems but the environment within with the client is working in.  They will spend time getting to deeply understand the organisation, its people and its challenges as well as its ambitions.

The SaaS Digital Workspace - Commercially Transparent

When we were putting together our offering we wanted the commercials to reflect the product.  

Invotra is built on open source (Drupal, Piwik, Solr, Node.js).  The open source community relies on it’s members to provide support and guidance to each other.  Code is created and then submitted back into the community for anyone to use, for free.  It’s a fair community where contribution is encouraged and collaboration is key.  Everything is open and transparent.

The SaaS Digital Workspace - Commercially Transparent

When we were putting together our offering we wanted the commercials to reflect the product.  

Invotra is built on open source (Drupal, Piwik, Solr, Node.js).  The open source community relies on it’s members to provide support and guidance to each other.  Code is created and then submitted back into the community for anyone to use, for free.  It’s a fair community where contribution is encouraged and collaboration is key.  Everything is open and transparent.

Systems management

We provide simplified management of your systems, servers and product upgrades, so you don't have to

Invotra - The benefits of integrating a SaaS solution to solve your business problems

SaaS or Software as as Service is a method of providing applications via the internet. It removes the physical element to software and the time spent installing and updating it with patches. The owner of the SaaS application is responsible for access, security, performance and availability. With the majority of us now owning a smart device or tablet connected to the web, it means that we can now access the applications that we know and love more frequently.

Invotra - The benefits of integrating a SaaS solution to solve your business problems

SaaS or Software as as Service is a method of providing applications via the internet. It removes the physical element to software and the time spent installing and updating it with patches. The owner of the SaaS application is responsible for access, security, performance and availability. With the majority of us now owning a smart device or tablet connected to the web, it means that we can now access the applications that we know and love more frequently.

5 must haves when switching to a new intranet system

1. Mobile Working - Mobile working is crucial in modern organisations.  Mobility is more than just being able to work while travelling, it has become more about complete flexibility in working practices. Having the ability to contribute to tasks and documents whilst away from your desk encourages a new multitude of productivity.

5 must haves when switching to a new intranet system

1. Mobile Working - Mobile working is crucial in modern organisations.  Mobility is more than just being able to work while travelling, it has become more about complete flexibility in working practices. Having the ability to contribute to tasks and documents whilst away from your desk encourages a new multitude of productivity.

Engaged to Training

I’ve recently thought about the impact that training can have on an organisation's growth and development, and whether training is as important as some make out. Ask yourself, does training actually improve performance? The value is in the trained workforce, not what you save by choosing not to take it on.

Engaged to Training

I’ve recently thought about the impact that training can have on an organisation's growth and development, and whether training is as important as some make out. Ask yourself, does training actually improve performance? The value is in the trained workforce, not what you save by choosing not to take it on.

Testing the Water - Learning and Development

I have learnt more in the last couple of years at iO1 than I feel I did in my entire time at school / college. Those earlier years in life teach you what you need to know to pass that specific exam or piece of coursework...work teaches you so much more than that - it teaches you real life.

Testing the Water - Learning and Development

I have learnt more in the last couple of years at iO1 than I feel I did in my entire time at school / college. Those earlier years in life teach you what you need to know to pass that specific exam or piece of coursework...work teaches you so much more than that - it teaches you real life.

Service & Support

Our UK based help desk is the core of our service offering. Like Invotra, our service is personal

Onboarding Services

Ensure your intranet implementation process goes smoothly and successfully with our customised onboarding services.