Service & support
The implementation is just the beginning
We pride ourselves on doing everything we can to support and help our clients. The entire Invotra model is centred on ensuring our valued clients are consistently happy; not only through the evolution their enterprise intranet, but also by ensuring that the team behind Invotra provide the utmost in service and support - making it a joy to use everyday.
We provide a full service arrangement as part of our package - fully managed, fully hosted and updated, leaving you to ‘get on with the job’.
Our service arragements include:
- Application maintenance
- UK based helpdesk support
- Installation/Configuration/Troubleshooting/Security patching of standard software
- Server configuration
- Health check
- Use of ticketing system
- 24/7 monitoring
- Provision of a test environment for client testing of updates
- Security patching
- Configuration updates
- Operating System Support
- Hardware support / Fix
- Additional storage can be purchased after the site has been set up.
- Minor performance tuning & optimisation.