Service

Service

The implementation is just the beginning

We pride ourselves on doing everything we can to support and help our clients. The entire Invotra model is centred on ensuring our valued clients are consistently happy; not only through the evolution their enterprise intranet, but also by ensuring that the team behind Invotra provide the utmost in service and support - making it a joy to use everyday.

We provide a full service arrangement as part of our package - fully managed, fully hosted and updated, leaving you to ‘get on with the job’.

The SaaS service includes; application maintenance, UK-based helpdesk support, security patching, server configuration, health checks, 24/7 monitoring, provision of a test environment for client testing of updates, performance tuning & optimisation, use of ticketing system, configuration updates, account management, helpdesk, service management, maintenance, security and upgrades.

 

Software as a service

Software-as-a-Service, or SaaS, removes the technical barriers that smaller organisations face in starting a big technical project, such as implementing an intranet and offers larger enterprises the high service levels and ease of access they’ve come to expect from SAAS. Updates, upgrades, and new features can be added without interrupting your service, and without diverting your resources. Technology projects that used to start with technical architecture and installation can now skip these steps, knowing that Invotra will be made available as soon as the requirements have been defined.

See our YouTube video here.

Onboarding

Our optimal set of onboarding services recognise that engaging with a new digital workplace requires careful consideration from all perspectives, from your IT and Comms teams to each of your users.

Our services can be chosen to suit you and your existing resource models. Whatever your requirements or organisational set up, we will work with your internal teams and existing partners to make sure the implementation process goes smoothly and successfully.

Data migration

No matter how large your data migration needs are, Invotra's API system will deliver smooth migration, from any database. The ability to create an audit and review all of your content as you migrate, allows you not just to move your valuable enterprise knowledge, but to update and improve the quality and layout of all of your resources.

Security

Our clients expect the very best from us and we never fail to deliver. All members of staff have an ongoing commitment to ensure that, as an organisation, we adhere to industry best practice and international standards. This is why we have undertaken accreditation from the International Organization for Standardization (ISO) for ISO 27001:2013.

We also are proud to be part of the Cyber Security Information Sharing Partnership (CiSP) and regulary host various conferences and webinars on all things related to security. 

Contact us today for a completely free consultation and enable your evolution.